Providing Quality Care

Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?

We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different.

Roles and Responsibilities as a Field Care Supervisor

Work well with customers
• Prior to each service commencing, carry out with customers, and / or their chosen
representatives, an assessment of what the customer needs and what they would like to
achieve from their care and support, together with a risk assessment.
• Create and agree a written individually tailored plan of care and support that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to date.
• Provide the customer and where appropriate their representatives with information about the service so that they are clear about what to expect and how they can raise any
concerns.
• Keep all information about customers and their families secure and confidential.

Work well with staff
• Give care assistants appropriate information and guidance to effectively and safely
provide care and support as agreed in the care and support plan.
• Work with the Bluebird Care coordinator to appropriately match care assistants to
customers and manage the flow of work. Attend the customer's first call to introduce the
care assistant. Report changes to care schedules without delay to the coordinator,
customer and care assistant.
• Distribute, collect and monitor MAR charts.
• Support with keeping staff files and records up to date
• Provide advice, inductions, training, supervision and other support to the team of
supervisors and/or care assistants
• Take part in the out of hours emergency on-call rota as and when required. Effectively
deal with emergency on-call issues, for example covering calls either directly or indirectly
when care assistants are sick or absent. Record emergency calls and pass the
information to appropriate parties.
• Arrange and manage staff changeovers and briefings for live in care assignments in the
absence of the care manager.

Quality improvement
• Carry out investigations relating to the quality of the service and implement improvement actions.
• Monitor the performance of care assistants and carry out quality reviews at the
customer’s home to make sure the service is being delivered in line with company
procedures.
• Apply Bluebird Care policies and procedures at all times and make sure accidents and
incidents are recorded, reported and acted upon.
• Make sure that care and support is provided in line with regulatory requirements and the Mental Capacity Act 2005 in England and Wales or Adults with Incapacity (Scotland) Act 2000 in Scotland.
• Work effectively with customers, their families and representatives, other social and
health care professionals and managers and staff from Bluebird Care to deliver high
quality homecare services.

Your Experience and Suitability for the Field Care Supervisor Role

• Experience of supervising staff in social or health care services
• Good understanding of the needs of people who require care and support at home and the principles of good care practice
• A relevant social care qualification or equivalent
• Experience of providing care and support to customers with all aspects of their daily living in a manner that respects their dignity, is non-judgmental and promotes their independence, choices and privacy
• Proven ability to carry our risk assessments and care and support planning centred on the individual needs and wishes of each customer

You must have:

• Full and valid UK driving licence
• Access to a car
• Right to work in the UK 
• Excellent level of English

Because We Care About You 

We understand that every member of our team has their own family to care for and this is why our role offers the flexibility to work around your own home life. Full-time role and based in the office. 

We can’t care for our customers if we don’t take care of our team so to make this possible, we offer: 

• An excellent rate of £25,000
• 28 days holiday pro rata
• Full training induction 
• Ongoing training and support
• Pension scheme 
• Free uniform