We are seeking to appoint a highly motivated, passionate and dynamic Area Manager/Supervisor to join our team here at Bluebird Care Lisburn.

Bluebird Care is a high-quality national provider of care at home, enabling our customers to remain as independent as possible in the comfort of their own homes as an alternative to a residential care home.

We are committed to providing outstanding quality of care and excellent customer service. Along with sharing the same vision, the successful Registered Care Manager will:

• Be experienced in the delivery of high-quality care

• Have a strong understanding of the RQIA

• Passionate about standards and customer satisfaction

• Have hands on experience in Home Care

• Be fully computer literate with admin and staff management skills

• Be dynamic, ambitious and hard-working

• Be able to manage, motivate and direct people in a fast-paced environment.

You will ensure we provide high-quality home care services that support our customers, so they can enjoy the best quality of life. The Area Manager/Supervisor is directly accountable to the Registered Manager for domiciliary care.

Key responsibilities of the Area Manager/Supervisor:

• Efficiently manage the day-to-day running of the business.

• Allocate resources and monitor performance to deliver high quality, safe and effective home care to customers within budget.

• Manage all aspects of the staff team.

• Provide strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties of the Area Manager/Supervisor:

• Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures.

• Undertake training and development to keep up to date with the law, best practice and changes in company policy and apply this knowledge to day-to-day management and delivery of care.

• Act as a lead for infection prevention and control.

• Implement quality management and improvement systems.

• Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements.

• Be prepared to work flexibly to ensure the safe delivery of the service.

• Prior to each service commencing, make sure a full assessment of each customer’s needs and associated risks is carried out.

• Create with the customer and/or their chosen representative a written individually tailored care and support plan that respects the customer’s wishes and promotes their dignity and privacy.

• Apply excellent customer service and communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high-quality home care services.

• Keep all information about customers, their representatives and their families secure and confidential except where policy requires you to share to protect the interests of our customers.

• Identify ongoing training needs and make sure staff are up to date with current best practice.

• Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times.

• Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care assistants are sick or absent.

This list is not exhaustive and from time to time you may be required to undertake additional duties.

Required Qualifications:

• Working towards or already hold QCF L4

• Hold a full UK driving licence

• Have a minimum of 3 years experience in a managerial role within the health & social care sector.

• Have the proven ability to lead, motivate, and develop a team.

• Have exceptional verbal and written communication skills.

• Have strong analytical and problem-solving skills.

• Be committed to delivering person-centred care services.