REPORTS TO: Director

Responsible for the efficient running of the business and managing the admin team and the care workers as well as dealing with customers and care workers. Sole responsibility for the recruitment and management of care staff and for ascertaining that there is enough care staff to satisfy the needs of the business.

JOB DESCRIPTION

• Accountable to the directors/shareholders of the business.
• Responsible for the legal and ethical running of the day-to-day business.
• Achievement of sales targets and delivery within budgets.
• To work within agreed budgets to ensure profitability of business.
• Ultimate responsibility for all staff.
• To manage recruitment and effective development of care staff.
• To ensure successful operation of quality control systems.
• Implementation of complaints procedure.
• To participate in the growth and development of the business, locally and regionally through various marketing exercises.
• Preparing information for invoicing and payroll.
• Take on-call duties as part of a team on a rota basis.
• 
  

JOB SPECIFICATION

Essential

• Management experience of service provision in the care profession
• Minimum standard of NVQ5 in care or equivalent

Desirable

• Experience of Business Management
• Experience of the Domiciliary Care Sector
• Computer Literate

Key Competencies

• To be able to plan, allocate and evaluate the workload of all staff.
• A natural leader able to take ownership of the role
• To able to develop and maintain the quality control system.
• To have a strong knowledge of the requirements of the Essential Outcomes.
• To understand and implement legislation and regulations relevant to user groups and the business as a whole.
• To be able to allocate, monitor and control financial resources.
• To be able to create and maintain administrative systems.
• To be able to recruit, select and effectively supervise a dispersed workforce.
• To be able to implement induction programmes, and to identify and provide for on-going training needs.
• To be able to establish and maintain effective working relationships.
• To be able to develop and maintain good assessment and review procedures which become the foundation for appropriate care plans.
• To be able to ensure that appropriate kinds of intervention take place to meet customer’s needs and rights.
• To liaise with other agencies involved with the user to ensure the provision of integrated services.
• To have an excellent working knowledge of Health and Safety and all other legal aspects.

Special Skills and Attributes

• Excellent communication skills
• Good planning and organisational skills
• Experience of financial management
• Sound understanding of good care principles
• Skills in assessment and care planning
• Negotiating skills
• Ability to cope with pressure
• Even-tempered and patient
• Ability to cope with change
• Ability to display empathy and warmth

Circumstances

• Must not have criminal convictions
• Must have full, clean driving licence and access to a car
• Must attend a Fit Person interview with CQC prior to registration
• Must have Level 4 in Care or equivalent
• Appointment relies upon a satisfactory enhanced CRB